By Todd Ricketts, PhD
Recent events leading to the soon-to-be released FDA guidance for the category of over-the-counter (OTC) hearing aids have sparked considerable discussion regarding the role of professional services in the habilitation of individuals with hearing loss.1,2 Technological advances also allow for improved access to hearing healthcare. These advances include the automation of hearing testing3 and hearing aid fittings,4-6 teleaudiology-based distance support of hearing aid adjustment,7 hearing aid orientation, and follow-up care.8,9
However, such advancements also further disrupt traditional hearing aid service delivery models. Research has demonstrated that automated systems are currently able to accurately evaluate hearing thresholds, program appropriate hearing aid gain and output parameters, and provide basic use counseling and orientation for a subset of our patients.
Despite these advances, many patients struggle with the hearing aid acquisition and fitting processes without professional help.10,11 Indeed, even in a future where many hearing aids are completely automatic and self-fitting, there will still be a substantial number of patients who need professional guidance for hearing aid orientation and use counseling.
Surveys show the vast majority of individuals who have already obtained hearing aids through traditional service delivery models greatly value these services.12 Consequently, many of our future patients are likely to want a professional to complete even the most basic parts of the hearing aid acquisition process. It is expected that some patients who desire a full-service model will respond well to automation of a portion of these traditional hearing healthcare services (eg, hearing threshold testing, real-ear gain and output adjustment, basic orientation, etc) as well as distance-based follow-up care. Other patients, however, will desire only limited professional services.
Finally, there is little doubt that at least some patients will want to obtain hearing aids without any professional help. However, a portion of these patients may find they would like some professional support after purchasing devices.
In this near future, the hearing healthcare professional (HCP) will have the opportunity to not only individualize patient care, but also individualize the level of service provided based on patients’ needs and desires—ranging from limited services models which might include selection support, fine tuning, and use counseling, to currently common service levels and beyond. Importantly, the implementation of automated services and limited services models will result in an increase in service efficiency. Therefore, this presents a considerable opportunity for the HCP to not only serve more patients, but also to provide enhanced and individualized services to those patients who desire, and can benefit from, advanced care that extends well beyond what is currently offered in many clinics.
After decades of research and development leading to an improved evidence base,13 coupled with the current and future changes in hearing aid services, there is certainly increased interest in enhancing patient care through expansion of aural rehabilitation services in adult patients. Aural rehabilitation services have long been shown to be beneficial for many adults with hearing loss14; however, a lack of reimbursement has often stymied efforts to provide these services. Consequently, many professionals have been forced to limit “aural rehabilitation” to device-related services focused around device orientation, use counseling, and follow-up troubleshooting. However, with the increasing evidence base in this area, expansion of aural rehabilitation services continues to be a potentially viable direction for HCPs and clearly would be beneficial for at least a sub-set of new hearing aid users.
One area of study that has received considerably less attention is professional services aimed at individualizing selection, adjustment, and use-counseling of devices. Is it enough for the HCP to adjust hearing aid intervention strategies based primarily on hearing thresholds, cosmetics, and financial considerations, or are there other considerations? There are at least three questions that are important to address relative to individualization of patient care in this area:
Our lab and a few other research groups have been tackling these and related questions over the last few years. One somewhat surprising finding is that different patients do have different preferences in the same listening environments, and these preferences are somewhat predictable based on individual differences (Erin Picou, PhD, and I are currently preparing a paper on this topic). One important caveat, however, is that the performance differences for the different hearing aid settings need to be large enough to be noticeable by patients.
The types of technologies that meet the criteria of demonstrating performance and/or preference differences across individuals include:
These individual differences are more likely to be addressed in an HCP service delivery model than an OTC self-service model. While more research is needed, data from these and other emerging studies suggest:
While more data is needed, selection and adjustment of frequency lowering, wind-noise reduction, extended high-frequency bandwidth, audio-streaming technologies, patient interface technologies (eg, smart remotes, sensors, apps, etc), car listening technologies, and music listening technologies are also likely to be improved through professional individualization.
As we continue to learn more about patients’ preferences, benefits, and predictive factors, hearing healthcare professionals have an increased ability to individualize hearing aid selection, adjustment, use counseling, and follow-up care. With the current and future changes in hearing healthcare, we have a newfound opportunity and increased flexibility for individualized care. Whether we are considering the level of service or the application of advanced hearing aid processing, one size does not fit all. It really never has. However, with increasing evidence and advances in technology and automation, there is now something we can do about that.
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